Support
Need a hand?
Packly is made by two people. Write to us and one of us answers — usually within a couple of days.
Email: hello@packly.date
Tell us your device and iOS version, and what you were doing when it went wrong. It saves a round trip.
Managing your subscription
Subscriptions are billed by Apple, not by us, so they are cancelled in iOS rather than in the app:
- Open Settings and tap your name at the top.
- Tap Subscriptions, then Packly.
- Tap Cancel Subscription.
Cancelling stops the next renewal. You keep access until the end of the period you already paid for. If you cancel during a free trial, you are not charged.
Restoring a purchase
New phone, or reinstalled the app? Open the plans screen and tap Restore Purchase. Use the same Apple Account you originally subscribed with — purchases are tied to the account, not the device.
Refunds
Refunds are handled by Apple. Request one at reportaproblem.apple.com with the Apple Account that made the purchase. We are not able to issue refunds ourselves, but tell us what went wrong anyway — it usually means something is broken on our side.
Reminders
Packly sends at most one nudge a day, and only if you turned reminders on. To change it, open Settings → Notifications → Packly.
Your answers
What you say to each other over a card is never typed into the app, and never leaves your phone — there is nothing to store. See the privacy policy for the details of what we do collect.